Contact & Customer Support
BigRedHub is operated by one person — Gourav Kumar (India). When you message us, you talk to the person who built and runs the product. Use any channel below.
Last updated: October 18, 2026
+91 98963 74239 — tap to open a chat with a prefilled message.
Usually replies within a few hours
varuoog755@gmail.com — good for billing questions and anything you want in writing.
Usually replies the same day
In-app help desk
If you are logged in, open Help Desk & Tickets in the dashboard sidebar and raise a ticket. It carries your workspace context (plan, connected channel, recent activity), so issues get diagnosed faster.
Open dashboard →What we commit to
- Response time: we aim to reply the same day, within a few hours during normal waking hours (IST). This is a best-effort goal, not a contractual SLA — if we miss it, nudge us on WhatsApp.
- Setup help: free, unlimited — rules, links, spintax, channel connection, whatever you are stuck on.
- Bug reports: top priority. If something breaks, we fix it, not deflect it.
- Data requests: want your data deleted or exported? Message us and we handle it per the Privacy Policy.
Refund policy
Case-by-case refunds. We do not hide behind a rigid window. If a genuine problem with BigRedHub stopped the product from working for you, contact us on WhatsApp or email with your billing receipt, and we'll sort out a fair outcome — repair first, refund if that's what's right.
Refunds are not granted for reasons like “YouTube policy changed my strategy” or decisions of third-party platforms over which BigRedHub has no control (see Terms §Liability). When in doubt, just ask before you pay — a human replies, usually the same day.
The support inbox and the codebase belong to the same person. That's the trade-off of a single-operator product — and honestly, it's also why fixes ship fast.
© 2026 BigRedHub · Operated by Gourav Kumar, India