Everything you need to run BigRedHub

1. Scan — the polling engine reads the latest comment threads on your connected channel through the official YouTube Data API.
2. Understand — each comment is classified by intent (price question, buying signal, question, spam …). Spam never gets a reply.
3. Match — your rules decide: keywords, negative keywords, target videos or Shorts, intent category, and your safety caps (max replies per day, cooldown between replies).
4. Reply — a reply template is rendered with the viewer's name, your link, and anti-spam variations, then posted as a real reply under your channel.
5. Track — every reply and click is recorded, so the Overview & ROI tab shows replies sent and conversions your tracked links brought in.

Replies are posted by the background engine, not instantly the second a comment appears — your dashboard log shows exactly what was sent and when.

• Comment Inbox:Every scanned comment, with its detected intent and reply status. Needs Review shows what the engine held back for you.
• Overview & ROI:Replies sent, videos synced, clicks and attributed orders — plus your daily automation capacity.
• Channel & Videos:Your connected channel(s) and the latest synced videos. Switch or reconnect a channel from here.
• Campaigns & Rules:Create and edit automation rules: keywords, intents, reply templates, target videos, daily caps and cooldowns.
• Tracked Links:Short links you can paste into replies. Clicks and conversions are attributed back to your videos.
• Channels & Setup:OAuth channel management, connection health, and the BYOK section (own Google Cloud credentials on paid plans).
• Pricing & Plans:Your current plan, usage this month, the full plan comparison, and the WhatsApp button for plan changes.
• Guide & Help:This guide, plus the Help Desk where you can raise a support ticket.

Numbers above come straight from the same plan configuration the engine enforces, so they can never disagree with your dashboard.

Google gives every Cloud project a free allowance of 10,000 YouTube API units per day. That is the quota every scan and reply runs on:

Setting up your own credentials (3–5 minutes, no coding):

• Official Google OAuth2 — you never share your password, and you can revoke access anytime from your Google account.
• Replies go out through the official YouTube Data API — no scrapers, no bots that violate YouTube policy.
• The engine only acts on comments on your own videos, never on other channels.
• Anti-spam variations and your own safety caps (daily limit + cooldown per rule) keep replies human-paced.
• You stay in control: pause any rule, review held replies in the inbox, or disconnect the channel in one click.

• How fast are replies posted? The background engine checks your channel on your plan's schedule — every 30 minutes on Free, 10 minutes on Pro, and 5 minutes on Scale and Agency — your dashboard also live-polls every minute while it is open, and the "Poll Channel" button is instant. Every reply appears in your dashboard log the moment it goes out.
• What happens when the daily quota runs out? Replies pause and the dashboard shows a quota notice; they resume automatically after the reset — or never hit the shared limit at all once you connect your own Google Cloud quota (paid plans).
• Will it reply to spam or trolls? No. Spam is detected and skipped, and replies only come from rules you wrote.
• How do I upgrade or cancel? Open Pricing & Plans and use the WhatsApp button, or raise a ticket from the Help Desk — support handles plan changes personally.
• I'm stuck. Where is help? The dashboard has a Help Desk (bottom of the sidebar) where you can open a ticket, and the support team is on WhatsApp and email — see the footer for both.